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Store Policy

Last updated: April 8th, 2025

Customer Care

  1. Our Commitment: At TheAgelessBox®, we are committed to providing the highest level of customer care and support. We believe that our customers should always be informed, satisfied, and valued.
     

  2. Availability: Our customer care team is available Monday through Friday, 9 AM to 5 PM PST, to answer any questions or concerns you may have. You can reach us by email at support@theagelessbox.com.
     

  3. Response Time: We aim to respond to all customer inquiries within 24 hours. If your inquiry requires more research or attention, it may take longer, but we will keep you informed of any updates.
     

  4. Product Information: We strive to provide accurate product information on our website, but if you have any questions or concerns, please feel free to reach out to us.
     

  5. Order Processing: If you have any questions or concerns about your order, please contact us as soon as possible. We will do our best to resolve the issue in a timely manner.
     

  6. Privacy and Security: TheAgelessBox® takes the privacy and security of our customers' information very seriously. Our privacy policy outlines our commitment to protecting your information.
     

  7. Feedback: We welcome and value your feedback, as it helps us to improve our products and services. If you have any suggestions or concerns, please let us know.
     

  8. Guarantee: Our products are backed by a satisfaction guarantee. If you are not completely satisfied with your purchase, please see our return and exchange policy for more information.
     

  9. Questions: If you have any questions about our customer care policy, please contact us at support@theagelessbox.com.

Payment Methods 

Payment Methods 

  1. Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay.
     

  2. Debit Cards: Visa, Mastercard, American Express, and Discover.
     

  3. Bank Transfers: PayPal allows customers to link their bank account for online payments.
     

  4. PayPal Credit: A line of credit that can be used for purchases through PayPal.
     

  5. PayPal Balance: The balance in a customer's PayPal account can be used to make payments.
     

  6. Gift Cards: PayPal offers the ability to buy and redeem gift cards through their platform.
     

  7. Mobile Payments: PayPal accepts payments made through Apple Pay, Google Pay, and Samsung Pay.
     

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